Effective Date: 19 July 2025

Welcome to Laxzo.com, your trusted destination for bicycles, parts, and accessories. These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or placing an order through this site, you accept these terms in full. If you do not agree, please refrain from using our website.

1. General Information

  • Laxzo.com is operated by Laxzo Ltd, a UK-based business.
  • Our registered office: 44 Standard Rd, London NW10 6EU, United Kingdom
  • Contact: support@laxzo.com

2. Eligibility to Use

To shop at Laxzo.com, you must:

  • Be 18 years of age or older
  • Have a valid payment method

We reserve the right to refuse service or cancel orders at our sole discretion.

3. Product Information

  • We aim to provide accurate product descriptions, images, and specifications.
  • Some products may differ slightly due to lighting, manufacturing batches, or design updates.
  • It is the buyer’s responsibility to verify compatibility before purchase.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable VAT unless otherwise stated.
  • Prices are subject to change without notice.
  • We accept major debit/credit cards, PayPal, and other secure payment gateways.

5. Order Acceptance & Cancellations

  • An order confirmation does not constitute a binding contract.
  • We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspicion of fraud.
  • You may request cancellation before dispatch. Once shipped, you must follow our return process.

6. Shipping & Delivery

  • We dispatch orders within 1–2 working days (unless stated).
  • Standard and express delivery options are available.
  • Delays may occur due to courier service issues, holidays, or remote delivery locations.

Full details are available on our Shipping & Delivery page.

7. Returns & Refunds

  • We accept returns within 30 days of receipt for unused, original-condition items.
  • Return shipping is the buyer’s responsibility unless the item is defective or wrong.
  • Full return policy is outlined here.

8. Warranty

  • Some items come with a manufacturer or seller warranty.
  • Warranty claims must be accompanied by proof of purchase and photos/videos of the issue.
  • Physical damage, misuse, or modification voids warranty.

Read more at our Warranty Policy.

9. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages related to the use or misuse of our products.
  • Our maximum liability shall not exceed the total purchase price of the product in question.

10. Intellectual Property

  • All content on Laxzo.com, including logos, product descriptions, images, and designs, is the property of Laxzo Ltd and protected by copyright laws.
  • You may not copy, reproduce, or use any content without written permission.

11. User Accounts

  • You are responsible for maintaining the confidentiality of your account and password.
  • We reserve the right to suspend or terminate accounts at our discretion.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of UK courts.

13. Changes to Terms

We may update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

14. Contact Us

For any queries, feel free to contact us:

  • 📧 Email: support@laxzo.com
  • 📍 Address: 44 Standard Rd, London NW10 6EU, United Kingdom