Effective Date: 19 July 2025

At Laxzo.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, billing/shipping address.
  • Order & Payment Info: Order history, transaction details (processed securely).
  • Technical Data: IP address, browser type, device info, pages visited.
  • Communication: Emails, reviews, messages sent to our support team.

We only collect information necessary to fulfil your order and provide you with a better shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Communicate with you about your order, delivery, and support
  • Improve our website and customer experience
  • Prevent fraud and maintain security
  • Send marketing emails (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal information. We may share data only with:

  • Trusted service providers (e.g. payment processors, courier partners)
  • Legal or regulatory authorities (if required by law)

All third-party partners are GDPR-compliant and handle your data responsibly.

4. Data Security

We use SSL encryption and secure servers to protect your information. Payment details are processed via secure payment gateways and are never stored on our servers.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations (e.g. tax/accounting requirements).

6. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent at any time (for marketing communications)

To exercise any of your rights, please contact support@laxzo.com.

7. Cookies

We use cookies to enhance your browsing experience, track site usage, and provide relevant ads. By using our site, you agree to our cookie usage. You can manage cookies via your browser settings.

8. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing any data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Laxzo Ltd
📍 44 Standard Rd, London NW10 6EU, United Kingdom
📧 support@laxzo.com