Effective Date: 19 July 2025
At Laxzo.com, we’re committed to delivering your bicycle parts and accessories quickly, safely, and affordably across the UK. Below you’ll find all the key details about our shipping and delivery process.
Order Processing Time
- Orders are usually processed within 1–2 working days (Monday to Friday).
- Orders placed after 2 PM or on weekends/public holidays will be processed the next working day.
- Once dispatched, you’ll receive an email confirmation with tracking details (if applicable).
Shipping Methods & Timeframes
| Shipping Option | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2–4 working days | Calculated at checkout |
| Express Delivery | 1–2 working days | Available at extra cost |
| Free Shipping | On select products or offers | As displayed |
- Delivery times may vary based on your location or courier delays.
- We currently ship within the UK only.
Delivery Locations
We deliver across the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Remote or highland areas may experience slightly longer delivery times.
Couriers We Use
We partner with trusted courier services such as:
- Royal Mail
- DPD
- Hermes/Evri
- Yodel
Tracking will be provided for most shipments.
Delivery Issues
- If your order hasn’t arrived within the expected time, please wait an additional 1–2 working days, then contact us at support@laxzo.com.
- If your parcel arrives damaged, please take clear photos of the packaging and products and contact us within 48 hours of receipt.
Missed Deliveries & Reattempts
If you’re not available at the time of delivery:
- The courier may leave a missed delivery card or attempt redelivery.
- In some cases, you may need to collect your parcel from the local depot or arrange re-delivery online.
Incorrect Address
Please double-check your shipping address before placing the order.
We are not responsible for lost parcels due to incorrect addresses entered by the customer.
Pre-Order & Backorder Items
If a product is listed as pre-order or out of stock, the estimated dispatch date will be mentioned on the product page.
Orders containing such items will be shipped once all items are available.
Need Help?
For shipping queries, contact our support team:
📧 Email: support@laxzo.com
📍 Address: 44 Standard Rd, London NW10 6EU, United Kingdom